Returns & Exchanges

Returns and Exchanges Policy

What’s Your Returns Policy?

We offer a 100% guarantee that if you’re in any way dissatisfied with the goods you have ordered, we will give you a full refund providing that you have the parcel summary or other proof of purchase. Items must be unworn and returned in the original garment packaging and in a re- saleable condition within 30 days of receipt of your goods.

If you would like a refund, please return the item to us, unworn and complete with any garment packaging or ticketing. Please complete the returns form included with your parcel and send that back with the goods. Items should be returned via a prepaid, insured, traceable method, marking your package clearly as Returned Goods to avoid delay at Customs. Please retain your shipping documentation so that we can complete your request in the event of the item being lost in transit.

Delivery charges will not be refunded in the case of a return, unless the item was faulty.

If you have requested a refund, it will be credited back to the card or Paypal account used to pay for the original order. We will let you know as soon as the refund has been processed.

Exchanges

If you would like to make an exchange then please place a new order online in the usual way and then return the unwanted items to us as above, we will credit your card or paypal account when the items are received. 

Faulty Items

In the unlikely situation that a garment should prove to be faulty please return the items to us for a full refund or exchange.

Please return all items to:

ISUS Ltd, Units 6/7 The Brunel Centre, West Wilts Trading Estate, Westbury, Wiltshire, BA13 4QT United Kingdom.

Helpline

In case of any query, please email us at info@isus-ltd.co.uk 7 days a week or phone +44 (0)1373 858529 during working hours 9-5 Monday - Friday.