Orders and Delivery Information
Order Processing Times
We aim to despatch all orders within six working days (and usually much quicker) except during the busy Summer months (July, August and September) when order processing may take upto ten working days. PLEASE NOTE THAT ORDER PROCESSING TIMES ARE NOT AFFECTED BY THE METHOD OF DESPATCH, IF YOU USE A COURIER DELIVERY SERVICE THE ORDER PROCESSING TIME WILL REMAIN AS ABOVE BUT THE SHIPMENT TRANSIT TIME WILL BE EXPEDITED.
DUTY and VAT
Orders placed for delivery outside of the EU may have additional taxes and duty to pay, these will be the responsibility of the purchaser. They are not included in the prices shown, you should contact your local tax office for guidance.
UK deliveries are made by either MyHermes, 2nd class post or next day courier.
My Hermes - free delivery for orders over £50.00 or for smaller orders at a cost of £3.50 (delivery time between 3/4 working days)
Next day courier - £6.50 providing next working day delivery, will require a signature upon delivery.
International deliveries are made by either airmail or courier. You will be able to select your chosen method of shipment at the checkout point and the costs will also be displayed at this point.
Airmail is charged by weight, please note parcels can not be tracked and we can only provide an estimated delivery time for this service.
Courier offers an expedited fully traceable method of transport. Parcels will require a signature upon delivery. Charges are fixed and are dependant upon the delivery country.
Please ensure that you give us your full and correct delivery address and that someone will be at that address to receive the parcel. Parcels that are delayed in transit or returned to us because of a failure to respond to a couriers calling card or because an incorrect/incomplete delivery address was provided may be subject to additional delivery charges and an administration charge.