Returns and Exchanges Policy
We offer a 100% guarantee that if you’re in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund providing that you have the parcel summary or other proof of purchase. Items must be unworn and returned in the original packaging and in a re-saleable condition within 30 days of receipt of your goods.
If you would like a refund, please return the item to us, unworn and complete with any packaging or ticketing. Download our returns/exchange form here and send that back with the goods. Please allow 7 – 10 working days for your returns to reach us. We will endeavour to process your request for a refund or replacement as quickly as possible.
If you would like to make an exchange the quickest way to receive your required items is to place a new order online and then return the unwanted items to us as above, we will credit your card or paypal account when the items are received.
If you have requested a refund, or replacement of a lower value than the returned goods, a refund will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed.
Delivery charges will not be refunded in the case of a return, unless the item was faulty.
Items should be returned via a prepaid, insured, traceable method, marking your package clearly as Returned Goods to avoid delay at Customs. Please retain your shipping documentation so that we can complete your request in the event of the item being lost in transit.
In the unlikely situation that a garment should prove to be faulty please return the items to us for a full refund or exchange.
Please return all items to:
ISUS Ltd, Unit 6, Oddington Grange, Weston on the Green, Oxfordshire, OX25 3QW United Kingdom.
Helpline
In case of any query, please email us at customerservices@isus-ltd.co.uk 7 days a week or phone +44 (0)8455 276854 during working hours 9-5 Monday - Friday.
